Your data, protected by design

TrainPeak gives athletes and coaches a trusted development environment. This policy explains what we collect, why we collect it, and the protections in place throughout the MVP.

Data we collect

We only gather information required to deliver remote mentorship and measurable development. This includes:

Account details such as name, email, role, sport, and profile media.
Training content including uploaded video, attachments, and manual notes.
Performance metrics generated by coaches or automated capture pipelines.
Subscription and billing identifiers provided by Stripe (never full card numbers).
Usage telemetry that helps us keep the application reliable and secure.

How we use your data

Collected data powers the core TrainPeak experience and is applied in the following ways:

Displaying dashboards and progress analytics for athletes and coaches.
Routing video, feedback, and chat messages between mentorship partners.
Managing access, renewals, pauses, and cancellations through Stripe automations.
Improving product quality through anonymized metrics and error diagnostics.
Verifying coaches and maintaining marketplace trust.

Your choices and controls

You can manage privacy preferences directly inside the product:

Edit or delete profile details from the dashboard.
Remove uploaded videos or request full deletion by contacting support.
Export personal data by emailing support@trainpeak.ca from your account address.
Manage notification preferences for email and in-app alerts.
Cancel subscriptions or pause access at any time via the billing portal.

Security commitments

Protection of athlete and coach data is central to our mission. TrainPeak enforces least privilege access, encrypts files in transit and at rest, and limits production data visibility to essential personnel. We log every marketplace request and video access for accountability.

Contact

Questions about privacy or data handling? Email support@trainpeak.ca and we will respond within two business days.